Refund Policy

Policy Overview

At jisr Alssafaqat, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a hassle-free return and refund process.

Our commitment: Quality products, express delivery, and trusted service — including our customer-friendly return policy.

Return Window

You may return eligible items for a refund within 30 days of delivery.

The return window is calculated from the delivery date shown in your order confirmation email. Items returned after 30 days cannot be processed for refund.

Return Conditions

To be eligible for a refund, returned items must meet the following conditions:

• Unused & Unworn: Items must be in original condition with no signs of use
• Original Packaging: Must be in original packaging with all tags and labels attached
• Complete: Must include all original contents and documentation
• Clean: Free from stains, damage, or odors
• Assembly Required Items: If assembled, items cannot be returned
• Hygiene Products: Food, cosmetics, and personal care items cannot be returned

How to Return an Item

Step 1: Request a return authorization

• Log into your jisr Alssafaqat account
• Navigate to "My Orders"
• Select the order and click "Return Item"
• Follow the prompts and provide a reason for return

Step 2: Receive return shipping label

• We'll email you a prepaid return shipping label
• Print the label or use it on your mobile device
• Package your item securely in original packaging

Step 3: Ship your return

• Take your package to any SMSA, Aramex, or DHL location
• Provide your tracking number for our records
• Keep the receipt for your reference

Step 4: We inspect and process your refund

• Upon receiving your return, we'll inspect the item
• If approved, we'll process your refund
• Refunds are issued to your original payment method

Refund Timeline

Note: Refund times may vary depending on your bank or payment provider. Allow additional time for funds to appear in your account.

Exceptions & Exclusions

The following items are NOT eligible for return or refund:

• Items purchased more than 30 days ago
• Clearance or final sale items (marked as non-returnable)
• Items without original packaging or tags
• Signs of wear, damage, or use
• Food, cosmetics, personal care, or hygiene products (opened or unopened)
• Custom, personalized, or made-to-order items
• Items with receipt defects or price adjustments
• Shipping costs (non-refundable)

Damaged or Defective Items

If you receive a damaged or defective item, we'll make it right:

1. Report immediately: Contact us within 48 hours of delivery with photos
2. We'll verify: Our team will review the damage or defect
3. Quick resolution: We'll send a replacement or refund without requiring the original item

Contact us at: support@jisralssafaqat.com or +966 11 234 5678

Frequently Asked Questions

Do you offer exchanges?

Yes! If you'd like a different size or color, select "Exchange" during the return request process. We'll send you the replacement item before processing your return.

What if I return an item after 30 days?

Unfortunately, returns after 30 days cannot be processed for refund. However, we recommend contacting our customer service team to discuss your situation.

Do I pay for return shipping?

No! We provide a prepaid return shipping label with all approved returns. Return shipping is free for you.

How will I receive my refund?

Refunds are issued to your original payment method. If you paid with a credit card, the refund appears as a credit. For bank transfers, funds are returned to your account.

Can I return an item in-store?

Currently, we only accept returns through our online portal. Our team will email you a prepaid shipping label to make returns convenient.

What if the item is still defective after return?

Please contact our customer service team immediately. We'll investigate and provide a replacement or refund at no cost to you.

Need Help?

Our customer service team is here to help with any return or refund questions:

We typically respond to inquiries within 24 hours during business days.